ArecaVSS - The Volume Shadow Copy plugin for Areca-Backup

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Item #19 - Error while mapping [Closed - Resolved]

Hello,

I just purchased a full license and swapped it with the test licence.
Two days ago, I created a full backup with VSS settings enabled which worked fine.
Now, after I swapped the licence and want to make the first incremental backup, I get an error with mapping VSS stuff stating out I should run Areca as Administrator and make sure VSS service is enabled.

Now the bad news for me is: Areca is run with administrator priviles and according to windows service overview, VSS is also running. Rebooting the computer did not help.

Would be nice to submit a workaround or new version of VSS.

Attached is the full error message.

Best regards
Theo

PS: I blacked the numbers and my email. With the token you should now my data anyway and I don't want to have those information public. If you need the other identifier tokens or email address again, I can add them on request.


13-02-19 02:02 - INFO - Looking for pending transactions ...
13-02-19 02:02 - INFO - No transaction point found.
13-02-19 02:02 - INFO - Starting backup on AllFilesBackup (1034523423). Backup scheme = Incremental backup
13-02-19 02:02 - INFO - Backup in progress ...
13-02-19 02:02 - INFO - Initializing backup context ...
13-02-19 02:02 - INFO - Global source root : F:/
13-02-19 02:02 - INFO - Checking Areca's VSS index
13-02-19 02:02 - INFO - Creating shadow copies for target #1034523423 (AllFilesBackup)
13-02-19 02:02 - INFO - Looking for license file in plugin directory : D:\Programme64\ArecaBackup\plugins\arecavss
13-02-19 02:02 - DETAIL - Trying arecavss.license ...
13-02-19 02:02 - INFO - ArecaVSS License found (D:\Programme64\ArecaBackup\plugins\arecavss\arecavss.license) : [com.arecavss.license.License - uid = "[BLACKED]" - type = 2 - email = "[BLACKED]" - name = "Theo (license for 1 computer)" - expiry = <null> ]
13-02-19 02:02 - INFO - Existing shadow copies :
13-02-19 02:02 - DETAIL - Plugin environment validated (OS, administrator rights and JRE architecture)
13-02-19 02:02 - INFO - Retrieving shadow copies ...
13-02-19 02:02 - INFO - Creating shadow copy for drive f:\ (context : ClientAccessible) ...
13-02-19 02:02 - INFO - Shadow copy successfully created - id={[BLACKED]}
13-02-19 02:02 - INFO - Mapping shadow copy #{[BLACKED]} (\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy4) on C:\Users\theo\AppData\Local\Temp\arecavss-mnt\1034523423\f
13-02-19 02:02 - WARNING - Error executing {cmd, /C, mklink, /D, C:\Users\theo\AppData\Local\Temp\arecavss-mnt\1034523423\f, \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy4\} : Eine Datei kann nicht erstellt werden, wenn sie bereits vorhanden ist.
13-02-19 02:02 - ERROR
com.arecavss.vss.VSSException: Error while mapping {[BLACKED]} on C:\Users\theo\AppData\Local\Temp\arecavss-mnt\1034523423\f : return code=1
at com.arecavss.vss.VSSProxy.mapShadowCopy(VSSProxy.java:201)
at com.arecavss.vss.SecuredVSSProxy$6.runVSSInstructions(SecuredVSSProxy.java:80)
at com.arecavss.vss.SecuredVSSProxy$ArecaVSSRunnable.runImpl(SecuredVSSProxy.java:113)
at com.arecavss.util.AbstractRunnable.run(AbstractRunnable.java:42)
at com.arecavss.util.Runner$1.run(Runner.java:31)
at java.lang.Thread.run(Unknown Source)

13-02-19 02:02 - ERROR
com.application.areca.ApplicationException: Volume shadow copy error for drive f : Error caught while using ArecaVSS : Error while mapping {[BLACKED]} on C:\Users\theo\AppData\Local\Temp\arecavss-mnt\1034523423\f : return code=1.

Please check that you are running Areca-Backup with administrator rights (necessary in order to use VSS) and that VSS services are properly started on your computer.

at com.arecavss.plugin.ArecaVSSConfigurationAddon.ensureVSSSnapshot(ArecaVSSConfigurationAddon.java:213)
at com.arecavss.plugin.ArecaVSSConfigurationAddon.ensureVSSSnapshots(ArecaVSSConfigurationAddon.java:164)
at com.arecavss.plugin.ArecaVSSConfigurationAddon.open(ArecaVSSConfigurationAddon.java:70)
at com.application.areca.AbstractTarget.open(AbstractTarget.java:319)
at com.application.areca.impl.FileSystemTarget.open(FileSystemTarget.java:222)
at com.application.areca.AbstractTarget.processBackup(AbstractTarget.java:372)
at com.application.areca.ActionProxy.processBackupOnTarget(ActionProxy.java:98)
at com.application.areca.launcher.gui.Application$9.runCommand(Application.java:1362)
at com.application.areca.launcher.gui.Application$ProcessRunner.run(Application.java:1850)
at java.lang.Thread.run(Unknown Source)
Caused by: com.arecavss.vss.VSSException: Error caught while using ArecaVSS : Error while mapping {[BLACKED]} on C:\Users\theo\AppData\Local\Temp\arecavss-mnt\1034523423\f : return code=1.

Please check that you are running Areca-Backup with administrator rights (necessary in order to use VSS) and that VSS services are properly started on your computer.

at com.arecavss.vss.SecuredVSSProxy.execute(SecuredVSSProxy.java:139)
at com.arecavss.vss.SecuredVSSProxy.mapShadowCopy(SecuredVSSProxy.java:85)
at com.arecavss.plugin.ArecaVSSConfigurationAddon.ensureVSSSnapshot(ArecaVSSConfigurationAddon.java:191)
... 9 more
Caused by: com.arecavss.vss.VSSException: Error while mapping {[BLACKED]} on C:\Users\theo\AppData\Local\Temp\arecavss-mnt\1034523423\f : return code=1
at com.arecavss.vss.VSSProxy.mapShadowCopy(VSSProxy.java:201)
at com.arecavss.vss.SecuredVSSProxy$6.runVSSInstructions(SecuredVSSProxy.java:80)
at com.arecavss.vss.SecuredVSSProxy$ArecaVSSRunnable.runImpl(SecuredVSSProxy.java:113)
at com.arecavss.util.AbstractRunnable.run(AbstractRunnable.java:42)
at com.arecavss.util.Runner$1.run(Runner.java:31)
... 1 more

13-02-19 02:02 - INFO - Loading history ...
13-02-19 02:02 - INFO - History loaded.
13-02-19 02:02 - INFO - Aborting backup ...
13-02-19 02:02 - INFO - Abort completed.
13-02-19 02:02 - INFO - Backup completed.
13-02-19 02:02 - INFO - Backup completed on AllFilesBackup (1034523423)
13-02-19 02:02 - INFO - Physical View - Looking for archives in T:/ArecaBackups/1034523423



User #375 - 2013-02-19 02:08

Comments :
Additional information:

If I run vssadmin List Shadows as administrator, I get the following information:

C:\Windows\system32>vssadmin List Shadows
vssadmin 1.1 - Verwaltungsbefehlszeilenprogramm des Volumeschattenkopie-Dienstes

(C) Copyright 2001-2005 Microsoft Corp.

Inhalte der Schattenkopiesatzkennung: {[BLACKED]}
1 Schattenkopie(n) war(en) enthalten bei der Erstellungszeit: 19.02.2013 02:02:50
Fehler: Beim Schattenkopieanbieter ist während der Verarbeitung des
angegebenen Befehls ein unerwarteter Fehler aufgetreten.
User #375 - 2013-02-19 02:19
Hi

This seems to be a limitation that appears when trying to use VSS on other drives than the primary hard drive.
(this issue also appears with evaluation licenses and is not related to the full license you purchased)

We'll working on it
ArecaVSS staff - 2013-02-20 21:26
Hi

Could you update to ArecaVSS 1.7 and check if it solves your problem ?

Best regards

ArecaVSS support
ArecaVSS staff - 2013-02-23 19:10
I am seeing this problem in 1.7 as well.
User #401 - 2013-02-26 03:20
I am still seeing this error in 1.8. Please advise.
User #425 - 2013-02-28 23:00
Here is the log from the error:
13-02-28 15:57 - DETAIL - Trying arecavss.license ...
13-02-28 15:57 - INFO - ArecaVSS License found (C:\Program Files\Areca\plugins\arecavss\arecavss.license) : [com.arecavss.license.License - uid = "1003778629.1387024372" - type = 2 - email = "user@domain.com" - name = "user name (license for 1 computer)" - expiry = <null> ]
13-02-28 15:57 - INFO - Existing shadow copies :
13-02-28 15:57 - DETAIL - Plugin environment validated (OS, administrator rights and JRE architecture)
13-02-28 15:57 - INFO - Retrieving shadow copies ...
13-02-28 15:57 - INFO - Creating shadow copy for drive d:\ (context : ClientAccessible) ...
13-02-28 15:57 - INFO - Shadow copy successfully created - id={bfedc4dc-2f2e-40bb-b4f3-3381875275b9}
13-02-28 15:57 - INFO - Mapping shadow copy #{bfedc4dc-2f2e-40bb-b4f3-3381875275b9} (\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy18) on C:\DOCUME~1\user\LOCALS~1\Temp\1\arecavss-mnt\432203253\d
13-02-28 15:57 - WARNING - Error executing {cmd, /C, mklink, /D, C:\DOCUME~1\user\LOCALS~1\Temp\1\arecavss-mnt\432203253\d, \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy18\} : 'mklink' is not recognized as an internal or external command,
13-02-28 15:57 - ERROR
com.arecavss.vss.VSSException: Error while mapping {bfedc4dc-2f2e-40bb-b4f3-3381875275b9} on C:\DOCUME~1\user\LOCALS~1\Temp\1\arecavss-mnt\432203253\d : return code=1
at com.arecavss.vss.VSSProxy.mapShadowCopy(VSSProxy.java:221)
at com.arecavss.vss.SecuredVSSProxy$6.runVSSInstructions(SecuredVSSProxy.java:80)
at com.arecavss.vss.SecuredVSSProxy$ArecaVSSRunnable.runImpl(SecuredVSSProxy.java:113)
at com.arecavss.util.AbstractRunnable.run(AbstractRunnable.java:42)
at com.arecavss.util.Runner$1.run(Runner.java:31)
at java.lang.Thread.run(Unknown Source)

13-02-28 15:57 - ERROR
com.application.areca.ApplicationException: Volume shadow copy error for drive d : Error caught while using ArecaVSS : Error while mapping {bfedc4dc-2f2e-40bb-b4f3-3381875275b9} on C:\DOCUME~1\user\LOCALS~1\Temp\1\arecavss-mnt\432203253\d : return code=1.

Please check that you are running Areca-Backup with administrator rights (necessary in order to use VSS) and that VSS services are properly started on your computer.

at com.arecavss.plugin.ArecaVSSConfigurationAddon.ensureVSSSnapshot(ArecaVSSConfigurationAddon.java:203)
at com.arecavss.plugin.ArecaVSSConfigurationAddon.ensureVSSSnapshots(ArecaVSSConfigurationAddon.java:154)
at com.arecavss.plugin.ArecaVSSConfigurationAddon.open(ArecaVSSConfigurationAddon.java:65)
at com.application.areca.AbstractTarget.open(AbstractTarget.java:303)
at com.application.areca.impl.FileSystemTarget.open(FileSystemTarget.java:214)
at com.application.areca.AbstractTarget.processBackup(AbstractTarget.java:376)
at com.application.areca.ActionProxy.processBackupOnTarget(ActionProxy.java:98)
at com.application.areca.launcher.gui.Application$9.runCommand(Application.java:1362)
at com.application.areca.launcher.gui.Application$ProcessRunner.run(Application.java:1850)
at java.lang.Thread.run(Unknown Source)
Caused by: com.arecavss.vss.VSSException: Error caught while using ArecaVSS : Error while mapping {bfedc4dc-2f2e-40bb-b4f3-3381875275b9} on C:\DOCUME~1\user\LOCALS~1\Temp\1\arecavss-mnt\432203253\d : return code=1.

Please check that you are running Areca-Backup with administrator rights (necessary in order to use VSS) and that VSS services are properly started on your computer.

at com.arecavss.vss.SecuredVSSProxy.execute(SecuredVSSProxy.java:139)
at com.arecavss.vss.SecuredVSSProxy.mapShadowCopy(SecuredVSSProxy.java:85)
at com.arecavss.plugin.ArecaVSSConfigurationAddon.ensureVSSSnapshot(ArecaVSSConfigurationAddon.java:181)
... 9 more
Caused by: com.arecavss.vss.VSSException: Error while mapping {bfedc4dc-2f2e-40bb-b4f3-3381875275b9} on C:\DOCUME~1\user\LOCALS~1\Temp\1\arecavss-mnt\432203253\d : return code=1
at com.arecavss.vss.VSSProxy.mapShadowCopy(VSSProxy.java:221)
at com.arecavss.vss.SecuredVSSProxy$6.runVSSInstructions(SecuredVSSProxy.java:80)
at com.arecavss.vss.SecuredVSSProxy$ArecaVSSRunnable.runImpl(SecuredVSSProxy.java:113)
at com.arecavss.util.AbstractRunnable.run(AbstractRunnable.java:42)
at com.arecavss.util.Runner$1.run(Runner.java:31)
... 1 more
User #425 - 2013-02-28 23:04
I've got the same issue - Any word on an update since it's been a couple months? I'm on Win7x64 using ArecaVSS 1.8 and I can't make any backups.
User #788 - 2013-05-28 22:07
This appears to be a "cleanup" issue. You need to check if the link exists before you create it using mlink.

I was getting this same issue, but found that if I deleted the target of the mlink command (which still existed for some reason) then the task runs just fine.

**************
13-06-04 14:58 - WARNING - Error executing {cmd, /C, mklink, /D, C:\Users\[my user name]\AppData\Local\Temp\arecavss-mnt\[my jobID]\c, \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy33\} : Cannot create a file when that file already exists.
**************

To solve my issue, I simply deleted the "C:\Users\[my user name]\AppData\Local\Temp\arecavss-mnt\[my jobID]\c" file and re-ran. After deleting the hanging link, the VSS link target didn't exist so my Areca task worked fine.
User #788 - 2013-06-04 22:05
Thanks for this feedback
ArecaVSS actually already checks whether this directory exists or not.
For an unknown reason, it seems that those checks fail. We will improve them for the future versions of ArecaVSS.

... Just to be sure, could you tell us which version of ArecaVSS you are using ?

Thank you
ArecaVSS staff - 2013-06-06 21:16
Hello

I am getting this issue even though I've deleted the above directory.

Please advise; I am considering purchasing a license, but the trial one has not been straightforward to set up.
User #975 - 2013-07-26 10:44
Hi

could you try again with version 2.1

ArecaVSS staff - 2013-10-19 15:32
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